Frequently Asked Questions

How do I care for vegetable-tanned leather?

Regularly condition with a natural oil- and wax-based conditioner. (Read more about how to condition and maintain vegetable tanned leather here.)

Do I have to condition vegetable tanned leather?

In a word, yes. The oils and waxes are necessary to keep the leather soft and protect it from moisture.

My bag got wet. What do I do?

If the leather is properly conditioned, a little water won’t hurt and should bead right off. However if your leather bag does get saturated, dry it as much as possible with a dry towel and immediately apply and oil- and wax-based conditioner and then set some place warm to fully dry. Recondition your bag after it has dried if the leather has stiffened.

Can water spots be removed?

If you have water spots, it means the leather should have been conditioned better. However, all is not lost! Lightly wipe the area with a damp, (but not wet) rag until the leather starts to darken and the spots begin to fade. Then condition the whole area, if not the whole bag, generously with an oil- and wax-based conditioner. The spots should fade in time as the conditioner disperses evenly throughout the leather fibers.

Is your hardware nickel-free?

No.

Why do you use brass for your hardware?

Two reasons:

1- Brass is much stronger and more durable than the more brittle zinc alloys most companies use to save money. How strong? Our clips are rated to carry over 200 lbs.

2- Unlike zinc or steel, brass is very corrosion resistant.

Do you do custom work?

No.

Where are your products made?

We source our hides from the Northern United States and Canada. The tanning and stitching are both done in Guanajuato, Mexico by highly skilled multi-generational leather craftsmen and women. By locating both the leather tanning and stitching in the same town just miles apart, we can dramatically cut down on shipping and fuel consumption/carbon footprint.

Are the cows treated humanely?

As much as it is a concern of ours as well, we really cannot truly answer in much detail given the nature or how cow hides are sourced. Leather is a byproduct of the meat industry. No cow is raised for leather and only a small fraction of cow hides are made into leather with most hides being used to make cosmetics, shampoo, animal food and fertilizer. The hides we use are exceptionally thick and grade A quality which does give a lot of information about the animal they came from—too thick to come from young beef cattle. The thickness and quality of hides we use can typically only come from cows that are over five years old, that have been kept without barbed wire and away from biting insects. These details point to old dairy cows and breeder bulls from the northern United States and Canada where they would have at least been kept and processed according to the requirement of the USDA if not better because dairy cows are inspected at least twice daily when they are milked and kept and handled as gently as possible because stress would negatively effect the milk quality production. Beyond this general understanding of the industries from which we source the raw materials from, there is no way of knowing more.

If I make a purchase, how long will it take to receive my order?

Unless stated differently on the product listing, all products are in-stock and ready to ship from our Amazon-certified logistics warehouse in Salt Lake City, UT within one business day of your purchase.

What if the product I want is out of stock?

We try not to run out of leather stock or finished product, but occasionally we do. The leather industry is often unpredictable and it can be difficult to forecast the availability of raw materials and finished leather resulting in production delays that are out of our direct control leading items selling out temporarily. If there is a product you would like that is out of stock, simply click the ‘notify me when available’ button on the product page and we will email you when the item is again in stock and ready to ship.

Do you plan to make more products?

Yes, lots of them. Many of them are currently in production.

What is your return policy?

Orders that are still in new and unused condition may be returned within 30 days of purchase for an exchange or full refund. Click here to learn more.

Do factory seconds come with a lifetime guarantee?

Yes. Factory seconds come with their own lifetime guarantee. If something breaks, we’ll fix it. If we can’t fix it, we’ll replace it with another factory second when one is available.

Can I return a factory second?

Unfortunately no. That is the nature of factory seconds. We need to clear them from our inventory, so we sell them at a steep discount so that everyone wins.

My bag has a scar, does that mean it should have been a factory second?

No. Full grain vegetable tanned leather is known for its scars and character. We try to avoid using any unsightly scars whenever possible, however sometimes they are unavoidable. In those instances we might consider it to be a factory second, but that is left to our sole discretion during our final quality inspection. Scars are part of the nature of full grain vegetable tanned leather. They are an indication of the high-quality and durability. If you wanted a bag with perfectly clean and uniform leather, you’ll need to buy lesser quality bag from someone else that uses top-grain or genuine leather grades, or even vinyl.